you have questions, we have answers

If you don’t find an answer here feel free to ask Dr. Elsey directly!

Dr. Elsey is passionate about providing the very best products for your cats. A few months ago, in an effort to keep the dust content as low as possible, we switched to a different clay mixture for Respiratory Relief. The new clay is slightly darker than the clay we were using because it is mined in a different area, but the color will not interfere with performance. However, after customer feedback, we have decided to go back to the original mixture. Anything with a date code after 20.11.20 will be the original clay and it will not have a yellow sticker on it that states “new & improved particle size”. 

The Ultra Litter Attractant works on a smell premise and to insure its effectiveness, we recommend using it with only unscented, clumping clay litter. Any other scents in natural litters or perfumes can mask the scent and it may not work properly.

Since our clay litter is a natural product, it can vary in texture and color. 

Money Back Guarantee/Refund Policy (updated 10/1/2020)

If you are unsatisfied for any reason within the first 30 days of purchase, please return the sales receipt along with the package proof of purchase symbol and your name and address, for a full refund to: Precious Cat. Inc., 1600 W. Dartmouth Ave., Englewood, Colorado 80110

Refunds are limited to most recent purchase and a limit of 2 boxes/bags (purchased at same time) per household.

Dr. Elsey’s reserves the right to limit returns regardless of receipt.

While we try and process rebates as soon as possible, it may take up to 8 weeks to receive a check. Making sure all information is legible and correct could speed up the process. Only customers in the US and Canada are eligible.  Due to the volume of rebates we receive, please do not email asking about the status of your rebate if it is within 8 weeks of being submitted.

We do not recommend mixing a non-clumping litter with the clumping clay and it could inhibit the scoopable litter’s ability to clump. 

That is highly unlikely. It’s best to first contact your vet for a medical review or exam. These symptoms are usually due to some previous condition or illness. If you are not already using an unscented litter we recommend using one while you are trying to figure out other possible causes.

We recommend purchasing Cat Attract and making sure you start with a fresh clean litter box.

Some other things to consider:

· The litter box may have a urine/waste odor. We recommend that you completely empty the litter box, clean it with soap and water, and fill it with fresh litter.  If the litter box is full of scratches we recommend purchasing a new box and disposing of the old one. 

· Have there been any major disruptions in the cat household? This can cause stress and rejection. We recommend trying pheromone plug-ins or sprays (like those from Comfort Zone) that release a cat’s natural scent and can reduce stress in the household.    

· Your cat may not be feeling well.  We recommend contacting your vet to make sure there is nothing else going on.

While we use the same source for all of our litter, it is taken from different locations of the mine and manufactured at different times.  Our clay is a natural mineral, and can therefore vary.  Though the color may be different, the product is tested to provide the performance our customers expect. 

Dr. Elsey’s clumping clay litter is not biodegradable and should not be disposed of in the yard or garden whether it has been used or not.  Bacteria in cat’s waste can be harmful to other humans and animals.  The bacteria in the used litter can cause an illness known as toxoplasmosis that can be particularly harmful to pregnant women or infants if touched or handled.

Dr Elsey’s recommends completely changing the litter in your box every 4 weeks if you are using a clumping clay litter. Be sure to remove the clumps daily and top off with fresh litter to maintain a three-inch level.  

For non-clumping litter, we recommend changing the litter box every 7-10 days.

The additives we use are proprietary, but they are all-natural, non-toxic, and safe. However, if your cat has any allergies or you are concerned, we recommend using one of our other natural unscented products that doesn’t contain any additives. 

You can download it here!

Our silica litters are made from amorphous silica gel, it is safe if inhaled or ingested and does not cause silicosis because it has no crystalline silica. Newborn kittens can breathe or ingest the litter without harm.

Quartz is naturally mined and present in all of our clay litters. Some of the pieces are larger than others, but are not harmful.

Yes, our Crystal litter contains hydrolyzed herbs and is a non-clumping silica gel litter.

All clumping litters are made from sodium bentonite, a form of clay. Premium scoopables, like ours use 100% sodium bentonite to maximize clumping ability. Some clumping litters blend cheaper clays with bentonite and will break apart in the litter box.

Concerns that bentonite clays will “set-up” in a cat’s stomach are un-founded. Over half of the litters sold today include bentonite clay and have proven safe for cats since their introduction over fifteen years ago. In fact, the convenience of clumping clays have contributed greatly to the growth of cats as pets. In Dr. Elsey’s 25 plus years as a feline only veterinarian, he has never had a case where clumping litters have caused a problem with a cat.

While other litters use bentonite clays, Dr Elsey’s particle size and texture make the difference. Fine grain litters form thin clumps which easily break down in the litter box, and very large particles are difficult for cats to dig in. Our scoopables have the right texture and particle size to create an ideal paw feel for your cat. We call it “dig-a-bility.”

Cat Attract™ is the answer for problem cats that will not use their litter boxes. It contains a proprietary blend of herbs mixed in with a premium scoopable litter to attract cats to the litter box. Once they are there, the litter’s ideal texture and particle size encourages digging and use. Every bag of Cat Attract™ contains a Dr. Elsey Litterbox Solutions booklet to help your cat come back to its litterbox.

No! DO NOT FLUSH our litters. These litters are designed to form hard clumps. A “flushable” clumping litter is a contradiction. If it dissolves or breaks apart in a toilet, it will break apart in a litter box. A true clumping litter is more convenient for you and better for your cat.