you have questions, we have answers

If you don’t find an answer here feel free to ask Dr. Elsey directly!

While we try and process rebates as soon as possible, it may take up to 8 weeks to receive a check. Making sure all information is legible and correct could speed up the process.   

We do not recommend mixing a non-clumping litter with the clumping clay and it could inhibit the scoopable litter’s ability to clump. 

That is highly unlikely. It’s best to first contact your vet for a medical review or exam. These symptoms are usually due to some previous condition or illness. If you are not already using an unscented litter we recommend using one while you are trying to figure out other possible causes.

We recommend purchasing Cat Attract and making sure you start with a fresh clean litter box.

Some other things to consider:

· The litter box may have a urine/waste odor. We recommend that you completely empty the litter box, clean it with soap and water, and fill it with fresh litter.  If the litter box is full of scratches we recommend purchasing a new box and disposing of the old one. 

· Have there been any major disruptions in the cat household? This can cause stress and rejection. We recommend trying pheromone plug-ins or sprays (like those from Comfort Zone) that release a cat’s natural scent and can reduce stress in the household.    

· Your cat may not be feeling well.  We recommend contacting your vet to make sure there is nothing else going on.

We guarantee your total satisfaction with all of our products. If you are unsatisfied for any reason within the first 30 days of use, please return the sales receipt along with the label proof of purchase symbol and your name and address, for a full refund to: Precious Cat. Inc., 1600 W. Dartmouth Ave., Englewood, Colorado 80110

While we use the same source for all of our litter, it is taken from different locations of the mine and manufactured at different times.  Our clay is a natural mineral, and can therefore vary.  Though the color may be different, the product is tested to provide the performance our customers expect. 

Dr. Elsey’s clumping clay litter is not biodegradable and should not be disposed of in the yard or garden whether it has been used or not.  Bacteria in cat’s waste can be harmful to other humans and animals.  The bacteria in the used litter can cause an illness known as toxoplasmosis that can be particularly harmful to pregnant women or infants if touched or handled.

No our litter is not flushable.

Dr Elsey’s recommends completely changing the litter in your box every 4 weeks if you are using a clumping clay litter. Be sure to remove the clumps daily and top off with fresh litter to maintain a three-inch level.  

For non-clumping litter, we recommend changing the litter box every 7-10 days.

You can download it here!

Our silica litters are made from amorphous silica gel, it is safe if inhaled or ingested and does not cause silicosis because it has no crystalline silica. Newborn kittens can breathe or ingest the litter without harm.

Quartz is naturally mined and present in all of our clay litters. Some of the pieces are larger than others, but are not harmful.

Yes, our Longhaired litter contains hydrolyzed herbs and is a non-clumping silica gel litter.

All clumping litters are made from sodium bentonite, a form of clay. Premium scoopables, like ours use 100% sodium bentonite to maximize clumping ability. Some clumping litters blend cheaper clays with bentonite and will break apart in the litter box.

Concerns that bentonite clays will “set-up” in a cat’s stomach are un-founded. Over half of the litters sold today include bentonite clay and have proven safe for cats since their introduction over fifteen years ago. In fact, the convenience of clumping clays have contributed greatly to the growth of cats as pets. In Dr. Elsey’s 25 plus years as a feline only veterinarian, he has never had a case where clumping litters have caused a problem with a cat.

While other litters use bentonite clays, Dr Elsey’s particle size and texture make the difference. Fine grain litters form thin clumps which easily break down in the litter box, and very large particles are difficult for cats to dig in. Our scoopables have the right texture and particle size to create an ideal paw feel for your cat. We call it “dig-a-bility.”

Cat Attract™ is the answer for problem cats that will not use their litter boxes. It contains a proprietary blend of herbs mixed in with a premium scoopable litter to attract cats to the litter box. Once they are there, the litter’s ideal texture and particle size encourages digging and use. Every bag of Cat Attract™ contains a Dr. Elsey Litterbox Solutions booklet to help your cat come back to its litterbox.

No! DO NOT FLUSH our litters. These litters are designed to form hard clumps. A “flushable” clumping litter is a contradiction. If it dissolves or breaks apart in a toilet, it will break apart in a litter box. A true clumping litter is more convenient for you and better for your cat.